AI-Assisted Phone Ordering
24/7 Support customers when phones are busy, teams are at capacity, or service is needed after hours.
Automotive intelligence. Meet Nexus. HELLO
Nexpart’s AI Suite for Smarter Parts Commerce
Beginning with AI-assisted phone ordering available 24/7, Nexus helps distributors serve more customers, reduce pressure on call centers, and extend responsive service through multilingual experiences built into Nexpart.
Nexus handles routine, time-sensitive requests. Your team handles the work that needs their experience and judgment.
Starting with phone ordering
Another responsive way for customers to call, ask and order.
Multilingual Conversations
Configurable for multilingual customer conversations, for a more accessible ordering experience.
Built Into Nexpart
Designed for your existing call structure and Nexpart-connected ordering, not another disconnected tool.
Included with Nexpart
An accessible path to AI adoption, with only a minimal setup fee.
Built on WHI catalog data
Nexus is powered by WHI’s industry-leading, AI-enriched parts catalog, because AI is only as good as the data behind it.
How it works
Take pressure off the phone.
Keep orders moving.
1
Nexus answers
2
Customer speaks naturally
3
The order moves in Nexpart
Built for your people
Nexus works alongside your people, not in place of them.
Nexus helps manage routine, time-sensitive customer demands so counter, sales and customer-service teams can focus on the complex needs, trusted relationships and professional judgement that require a human touch.
- More capacity for distributor teams.
- More responsive for customers.
- More opportunity to keep orders, and vehicles moving.
